This is where the magic happens
They have an automated system which was incredible to watch - it felt a bit like being in a cross between the conveyor belt scene in Toy Story 3 and Charlie and Chocolate Factory.
The labels on boxes are scanned at various points on the line and exit the belt where the pickers select the items.
What I found to be really interesting, was that the pickers wear headsets which tell them which items need to be picked, they then have to verbally respond before they get the next item. As part of the staff induction each picker has to create a 'voice response' template, this can be in which ever language they choose, - a great example of personalising the work space.
A paperless society - yeah right! This is but a small portion of the paper they supply.